Here's What KoomBoom Does:

  • Give your customers the opportunity to rate your company or service and push their feedback to social media
  • Designed to offer reliable reviews between friends to help grow your social media presence and your business
  • All ratings and data collected gets stored for you to view later and keep track of sales and employee performance
 

KoomBoom Features

  • Increases your circle of influence by placing your brand in front of more potential customers with a referral from a trusted source
  • Rewards your most satisfied customers to provide feedback and marketing for your company at the time/point of service/sale
  • Tracks customer satisfaction, sales, reward performance and lead conversions via social media
  • Tracks customer satisfaction via customer reviews and offers customer rewards (if desired) to provide feedback
  • Tracks sales team performance
  • Tracks incentive performance via cost, reward popularity, and lead conversions via website visits, landing page visits and phone calls
  • Pushes positive customer interactions into customer’s social media stream to influence friends & followers
 

Rewards

Create rewards for customers to provide:

  • Customer satisfaction reviews
  • Social media posts

Rewards can consist of:

  • Discounts
  • Goods
  • Services
 

Reward Performance

  • Performance comparison between rewards
  • Total related sales
  • Cost of rewards
  • Number of customer social media posts related to reward
  • Visits to company or location landing page driven by reward
  • Phone calls to company driven by reward
  • Visits to company website driven by reward
 

Customer Satisfaction

  • 1-5 star rating & customer comments
  • High ratings trigger opportunity for additional rewards via posting to social media
  • Low ratings trigger notifications to customer service representatives to address issues promptly
  • Positive ratings appear on company or location landing/conversion pages
  • Company may choose to reward feedback or may only reward social media posts
  • Company can define high or low ratings based on 5 star rating system. IE: high rating = 4 or more stars
  • View customer satisfaction on a per agent basis
 

Stats by User

  • View customer satisfaction/ratings on a per agent basis
  • View sales performance broken down by agent
  • Shows number of rewards applied per agent
 

Personal Stats

Agents can view personal performance across the following:

  • Sales
  • Customer rating/satisfaction
  • Number of customers
  • Rewards utilized
 

Company or Location Landing Pages

  • Company logo
  • Featured header image
  • Company contact info including address, website url (outbound links are tracked), call tracking phone number & social media links (outbound links tracked)
  • Hours of operation
  • Payments accepted
  • Map of location
  • Services offered
  • Photos
  • Videos (via third party embed: YouTube, Vimeo, etc)
  • Positive customer reviews
  • Responsive for mobile, tablet & desktop optimized viewing